Kuala Lumpur International Hotel (KLIH)
Last Updated: 11 December 2025
1. Introduction
This Privacy Policy explains how Zaques Hotel (M) Sdn Bhd (“Kuala Lumpur International Hotel”, “KLIH”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using our services, staying at our hotel, accessing our website, participating in our promotions, or communicating with us, you agree to the practices described in this Privacy Policy.
2. Company Information
Zaques Hotel (M) Sdn Bhd
SSM Registration No: 202201022567
Registered Address:
78, Lrg Haji Hussein 2, Chow Kit, 50300 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur.
Customer Service Email: support@kualalumpurinternationalhotel.com
Phone/WhatsApp: +6012-654 0113
3. Personal Data We Collect
KLIH may collect and process the following categories of personal data:
3.1 Guest & Booking Information
- Full name
- NRIC / Passport number
- Contact details (phone, email)
- Home address
- Booking and stay history
- Special requests or preferences
3.2 Payment Information
- Credit/debit card details
- FPX / online banking info
- Payment records
- Billing details
3.3 Digital & Technical Data
- CCTV footage recorded on hotel premises
- WiFi login data
- IP address, browser type, device information
- Website cookies and analytics
- Mobile app usage (if applicable)
3.4 Marketing & Loyalty Data
- Newsletter or promotional signups
- Participation in contests, surveys, or campaigns
- Loyalty programme registration, points, and activity
3.5 Event & Facility Registration
- Ballroom event guestlists
- Spa/gym check-ins
- Restaurant or café reservations
- Electronic keycard access logs
4. How We Use Your Personal Data
KLIH uses your data to:
- Manage hotel bookings and guest stays
- Process payments and refunds
- Contact you regarding confirmations or updates
- Improve customer experience and service quality
- Maintain the safety and security of our premises
- Operate loyalty, membership, and rewards programmes
- Provide marketing promotions, newsletters, and WhatsApp updates
- Analyse website and platform performance
5. Disclosure of Your Personal Data
We may share your data with trusted third parties strictly for operational purposes:
5.1 Booking Platforms
- Booking.com
- Agoda
- Expedia
- Trip.com
- Traveloka
- Travel Click
- Trivago
- Klook
- Ticket.com
- Other authorised travel partners
5.2 Payment Processors
- SenangPay
- Credit Card Terminals
- AMEX
5.3 Security & IT Vendors
- CCTV system operators
- Access control system providers
- Cybersecurity service providers
All third-party partners operate under strict confidentiality and data-protection obligations.
6. Cross-Border Data Transfer
Some of our booking platforms and service providers may store data on servers located outside Malaysia. While the exact locations vary by provider, we ensure all vendors apply adequate protection aligned with PDPA requirements.
7. Data Retention
KLIH retains guest data for 7 years, or as required by Malaysian law, for purposes including:
- Legal obligations
- Audit and financial reporting
- Safety and security
- Business records
After the retention period expires, your data will be securely deleted or anonymised.
8. Marketing & Promotions
With your consent, we may use your contact information to send:
- Promotional emails
- WhatsApp messages
- Hotel news and updates
- Loyalty programme offers
- Event invitations
You may opt out at any time by contacting us or using the unsubscribe option.
9. Your Rights Under PDPA
You have the right to:
- Request access to your personal data
- Correct or update inaccurate information
- Withdraw consent for marketing
- Request deletion, where legally permissible
- Limit the processing of your data
To exercise your rights, contact: support@kualalumpurinternationalhotel.com
10. Security Measures
We apply strict administrative, technical, and physical safeguards to protect your data, including:
- Encrypted systems
- Controlled access to sensitive information
- CCTV monitoring
- Secure payment systems
- Regular audits and compliance checks
11. Links to Third-Party Platforms
Our website, social media, and booking engines may link to external websites operated by third parties.
We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
KLIH reserves the right to update this policy from time to time.
Any changes will be announced on our website with the updated date.
13. Contact Us
For inquiries regarding this Privacy Policy or your data rights: